Terms & Conditions

Welcome to À la vie à l’amour. By using our website www.alaviealamour.com and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. Company Information

À la vie à l’amour Ltd

Registered office: 3rd Floor, 22 Hatton Garden, London EC1N 8BA, UK

Company registration number: 16102234

Email: sale@alaviealamour.com

2. Orders & Payments

  • All jewellery pieces are made to order and require 4–6 weeks for production.

  • Full payment is required at checkout.

  • Payments are securely processed via our providers (e.g., Stripe, PayPal).

3. Delivery

  • We offer worldwide insured delivery.

  • Delivery times vary depending on location.

  • Customers are responsible for any customs duties or import taxes.

4. Returns & Exchanges

  • Custom-made and engraved items are non-refundable.

  • Ready-made items can be returned within 14 days of receipt, in unused condition and in original packaging.

  • Please contact us at sale@alaviealamour.com before returning any item.

5. Product Information

  • All product descriptions and images are for illustrative purposes.

  • Slight variations may occur due to the handmade nature of our jewellery.

6. Liability

  • À la vie à l’amour is not responsible for delays caused by shipping providers or customs.

  • We do not accept liability for misuse, improper care, or accidental damage to products.

7. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.

Last updated: 16 September 2025