SHIPPING
• Production time: Most rings are made to order in 4–6 weeks (shown on each product page).
• UK: Royal Mail Special Delivery (insured) — £8.95. Next working day after dispatch.
• International (EU/CH & worldwide): FedEx International (insured). FREE over €840; otherwise €54. Typical transit 2–5 working days after dispatch.
• Customs/VAT: International orders may incur import duties/taxes payable by the recipient.
RETURNS & REFUNDS (EU/UK COMPLIANT)
• 14-day change-of-mind returns for non-custom items: email sale@alaviealamour.com within 14 days of delivery.
• Condition: Unworn, original packaging & certificates. Refund to original payment method within 7 days after inspection.
• Return shipping: Customer pays (we recommend insured, trackable service). No restocking fees.
• Bespoke/custom items (incl. engravings, special sizes/specs): non-returnable after production begins (except manufacturing defects).
• Defective items: 12-month craftsmanship warranty — repair, replace or refund. This does not cover wear/accidental damage. Your statutory rights are not affected.
• How to start: Email sale@alaviealamour.com with order number. We’ll confirm return instructions and address.
Customer Service
Fair returns policy
You may return any product purchased from us, except bespoke rings, in its original state within seven days for a refund, less a £9.95 handling charge. Once ordered, a cancellation of a bespoke ring order will be subject to a substantial fee to cover disassembly costs.
Defective products
Return any product found deficient within one year of purchase from us. We will exchange or refund the purchase price at our discretion. We cannot be held responsible for customer neglect or damage.
Responsible Practice
In accordance with the World Diamond Council system of industry self-regulation, we undertake to purchase diamonds from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.
We guarantee that the diamonds we sell are conflict-free, based on personal knowledge and /or written guarantees provided by our suppliers.